Terms of Use

Fieldcraft Academy — ServiceNow Business Analyst Course

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

1. Acceptance of Terms

By enrolling in or accessing the Fieldcraft Academy ServiceNow Business Analyst Course (the "Course"), hosted on Teachable at fieldcraftacademy.teachable.com (the "Platform"), you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you ("Student") and Fieldcraft Academy ("we," "us," or "our").

If you do not agree to these Terms, you must not enroll in or access the Course. Your continued use of the Course following any update to these Terms constitutes acceptance of the revised Terms.

2. Course Access and Use License

Upon purchase, Fieldcraft Academy grants you a limited, personal, non-exclusive, non-transferable license to access and view the Course materials for your own personal, non-commercial professional development. This is a license to access content, not a transfer of ownership.

Under this license, you may not:

• Share, transfer, resell, or give access to your account or course materials to any other person

• Download, copy, reproduce, or redistribute course videos, PDFs, templates, or any other content

• Use any course material to create competing courses, training programs, or commercial offerings

• Modify, adapt, translate, or create derivative works from any course content

• Remove or alter any copyright, trademark, or proprietary notices from course materials

• Attempt to reverse engineer, scrape, or extract course content through automated means

Fieldcraft Academy reserves the right to revoke your access immediately and without refund if you violate any of these restrictions.

3. Intellectual Property

All content within this Course — including but not limited to videos, slide decks, written materials, frameworks, exercises, templates, and assessments — is the exclusive intellectual property of Fieldcraft Academy and is protected by applicable Canadian, US, and international copyright and trademark law.

The Fieldcraft Academy name, logo, and course branding are trademarks of Fieldcraft Academy. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without our prior written consent.

4. Payment and Enrollment

Payment: All course fees are processed securely through Teachable and Stripe. By completing a purchase, you authorize the applicable charge to your selected payment method.

Refund Policy: Please review our refund policy on the course enrollment page before purchasing. Refund eligibility is determined at Fieldcraft Academy’s discretion based on the terms stated at the time of purchase.

Account Responsibility: You are responsible for maintaining the confidentiality of your Teachable login credentials. You must not share your account with others. You are responsible for all activity that occurs under your account.

5. Acceptable Use

You agree to use the Course and Platform in a manner consistent with all applicable laws and these Terms. You must not:

• Harass, threaten, or harm other students or Fieldcraft Academy staff

• Post or share offensive, defamatory, or unlawful content in any community or discussion areas

• Attempt to gain unauthorized access to the Platform, other accounts, or Fieldcraft Academy systems

• Use the Course for any unlawful purpose or in violation of any local, national, or international law

6. Disclaimer of Warranties

The Course and all associated materials are provided "as is" and "as available." Fieldcraft Academy makes no warranties, expressed or implied, regarding the accuracy, completeness, reliability, or fitness for a particular purpose of any course content.

While we strive to ensure content reflects current ServiceNow practices, the platform and industry evolve rapidly. Fieldcraft Academy does not warrant that course content will always be current, error-free, or aligned with the latest ServiceNow version at the time of your enrollment. We recommend verifying critical details against current ServiceNow documentation.

Completion of this Course does not guarantee employment, certification, or any specific professional outcome.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Fieldcraft Academy and its instructors, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or lost profits, arising from your use of or inability to access the Course.

Our total liability to you for any claim arising out of or relating to these Terms or the Course shall not exceed the amount you paid for access to the Course.

Some jurisdictions do not permit the exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the maximum extent permitted by law.

8. Third-Party Platform — Teachable

This Course is delivered through Teachable, a third-party platform. Your use of Teachable is subject to Teachable’s own Terms of Service and Privacy Policy, available at teachable.com. Fieldcraft Academy is not responsible for any service interruptions, data handling, or other actions by Teachable.

Links to third-party resources within the Course are provided for convenience only. Fieldcraft Academy does not endorse and is not responsible for the content of any third-party websites.

9. Course Updates and Availability

Fieldcraft Academy reserves the right to update, modify, or remove course content at any time to reflect changes in the ServiceNow platform or industry best practices. We will endeavour to notify enrolled students of significant content changes where possible.

We do not guarantee that the Course will be available indefinitely. In the event we discontinue the Course, we will provide reasonable notice to enrolled students.

10. Termination

Fieldcraft Academy may suspend or terminate your access to the Course at any time, without notice, if you breach any provision of these Terms. Upon termination, your license to access Course materials immediately expires and you must cease all use of downloaded materials.

You may discontinue use of the Course at any time, subject to our refund policy.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms or

your use of the Course shall first be attempted to be resolved informally by

contacting us at legal@fieldcraftacademy.com. If the dispute cannot be resolved

informally, it shall be subject to the exclusive jurisdiction of the courts of

Ontario, Canada.

Students located in the European Union may also have the right to seek recourse through their local consumer protection authority.

12. Modifications to These Terms

Fieldcraft Academy reserves the right to revise these Terms at any time. Material changes will be communicated to enrolled students via email or a notice on the Platform. The revised Terms will be effective upon posting. Your continued use of the Course after changes are posted constitutes your acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact:

Fieldcraft Academy

Email: noel.nathan@gmail.com